Helipass has completed a major system update to fully support time zone localization across all tenants and regions. This enhancement ensures that users worldwide can work within the Helipass platform using the time zones relevant to their operations. From scheduling and reporting to day-to-day workflows, all time-sensitive data now reflects the correct local time.

What's New?

• Full system-wide support for localized time zones.
• Reports and on-screen data now display in the locations and/or user's configured time zone.
• Infrastructure improvements to scale Helipass globally.
• Additional features added to the Americas system. (Click here to read more!)

Why It Matters?

Previously, time zone handling was limited, which created challenges for international tenants and users operating in different regions. With this update, Helipass can now deliver a consistent and accurate experience for customers worldwide, reducing confusion and improving operational efficiency.

While most changes have rolled out smoothly, the team is actively addressing a few minor bugs to ensure everything works perfectly. This milestone marks a significant step toward making Helipass a truly global platform, ready to support customers wherever they operate.

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Helipass Users - Updates Made to the Boarding Passes
Helipass has rolled out a redesigned version of the Boarding Passes printed at the kiosks and web. This update focuses on improving both the visual layout and the informational value of the boarding pass document. The goal is to make the passes more useful for passengers and base personnel as travelers move through the Service Ports.

What's New?

• Cleaner, more organized formatting for easier readability
• Removal of Passenger Picture
• Additional Symbols*
• Additional trip details now included:
  • C/S: Callsign
  • ORG: Origin
  • DATE: Trip Date
  • TIME: Trip Time

Symbol Breakdown

• Number 1 - Tenants using the First Time Flyer flag will see the number 1 icon printed on the boarding pass of passengers who have never flown within their Helipass tenant before.
• Diamond - Tenants using the Drug Screening module will see a diamond icon printed on the boarding pass of passengers who have been flagged for drug screening during check-in.
• Plus - Tenants who are requiring Passenger Declaration of Medication in possession will see a plus icon if medication is declared during check-in.
• Square - Tenants using the Random Bag Screening feature will see a square on the boarding pass of passengers who have been flagged for advanced screening.

Why It Matters?

The previous boarding pass format offered limited information, which sometimes led to confusion or extra steps for passengers and staff. With this update, the boarding pass becomes a more complete and functional travel document — helping passengers stay informed and enabling base teams to quickly identify special requirements. This improvement is part of Helipass’s ongoing effort to enhance the passenger experience and streamline operations at Service Ports.

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OSK Users - Added Capability to Print Bag Tags from Offshore Kiosk Check-Outs (Pilot)
Helipass has launched a pilot program introducing baggage tag printing at offshore kiosks. This feature allows passengers who check out at offshore facilities to receive printed baggage tags identical to those issued at service ports. These tags help ensure bags are properly weighed and delivered to the correct destination.

The pilot rollout is limited to select locations due to challenges such as hardware reliability, material shipments, and maintenance. These factors are being closely monitored before a full-scale release.

What's New?

• Offshore kiosks can now print baggage tags during passenger check-out.
• Tags include all standard details for accurate baggage handling.
• Pilot launch is underway at select facilities.

Why It Matters?

Previously, offshore facilities lacked the ability to print baggage tags, creating risks for misrouted or untracked luggage. This feature improves accuracy, accountability, and operational consistency between service ports and offshore locations. If successful, this enhancement will become an opt-in feature for all tenants using offshore kiosks.

This pilot marks a significant step toward improving baggage handling offshore. Tenants can expect updates on the full rollout after the pilot evaluation.

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OSK Users - Edit or Override Existing Check Out Records on the Offshore Kiosk
Passengers who checked out for a departing trip but were later bumped to a different day faced a major limitation: the offshore kiosk would not allow them to check out again. This created operational delays and confusion for coordinators responsible for weighing passengers before departure.

What's New?

• Passengers can now edit their existing check-out record or create a new one.
• Admin approval is required via an Admin Code for security.
• Supports accurate weight tracking for bumped passengers.

Why It Matters?

This feature eliminates a long-standing pain point for offshore teams. By allowing re-check-outs, coordinators can maintain accurate weight records and ensure compliance without manual workarounds. It also improves flexibility for last-minute trip changes.

With this update, offshore kiosks provide a more robust and adaptable check-out process, reducing delays and improving passenger handling.

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Worksite Users - Trip Movements can be Applied Regardless of Trip Status
Worksite users rely on the Apply Movement modal to update POB and print necessary documents. Previously, movements could only be applied after a trip was marked as departed from the service port. This restriction caused delays for offshore teams needing paperwork before arrival and when trip statuses were not promptly updated.

What's New?

• Users can now apply movements regardless of trip status.
• A confirmation prompt ensures users acknowledge applying movements early.

Why It Matters?

This update gives Worksite users greater control and flexibility. Offshore teams can prepare documents ahead of time without waiting for base updates, reducing bottlenecks and improving readiness for incoming passengers.

By removing unnecessary restrictions, this enhancement streamlines workflows and ensures offshore teams can operate efficiently.

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Helipass Users - New TWIC Integration for Robust Compliance Check Against National List
TWIC cards are federally issued IDs required for certain offshore facilities. They confirm a passenger has passed background checks and meets compliance standards. Previously, Helipass relied on manual checks, which left room for outdated or revoked cards to slip through. The new feature integrates with the national TWIC database, updated daily, to verify card validity during reservation and check-in processes.

What's New?

• Automated TWIC verification against the national database.
• Identifies expired or revoked cards in real time.
• Tenants can opt-in to advanced TWIC screening and tie it to compliance workflows.
• Custom reports available for TWIC compliance tracking.

Why It Matters?

This integration significantly strengthens compliance and security. It prevents passengers with invalid TWIC cards from traveling and gives tenants confidence that all travelers meet regulatory requirements. By automating checks, it reduces manual effort and risk of human error.

TWIC verification ensures passengers are compliant before and during offshore visits, improving safety and regulatory adherence across operations.

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Manifest Users - Transfer Trip Modal Not Displaying Correct Trips
The Transfer Trip feature is critical for moving passengers and cargo between trips quickly and accurately. After the UTC updates, users reported confusion when trips did not appear as expected in the dropdown list. This created delays and uncertainty during scheduling, especially when multiple trips shared the same name.

What was happening:

• Trips with identical names were missing from the list.
• Trips for the following day appeared on the initial load instead of the selected date.

What was fixed:

• Trips with duplicate names now display with planned departure times for easy identification.
• Trips now load correctly for the selected date.

This fix ensures smoother workflows for users transferring passengers and cargo. By clearly distinguishing trips and displaying accurate dates, users can manage transfers confidently without second-guessing the data.

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Manifest Users - Cost Codes Not Displaying on the Request
Cost Codes are essential for tracking expenses and categorizing reservations. When these codes disappeared from the Request page, users lost visibility into critical financial data, making it harder to validate and manage requests efficiently.

What was happening:

• Assigned Cost Codes were not surfacing, leaving users without key information.

What was fixed:

• Cost Codes now display correctly on the Request page as before.

With this fix, users regain full visibility into Cost Codes, ensuring accurate reporting and streamlined request management without unnecessary workarounds.

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Worksite Users - Bunk Dropdown Not Loading Properly When Editing Defaults
Worksite users rely on default assignments to speed up onboarding for regular rotators. When the bunk selection dropdown failed to load in the Edit Default modal, users were stuck waiting or unable to complete updates, slowing down operational efficiency.

What was happening:

• The dropdown would show a loading symbol indefinitely, preventing edits.

What was fixed:

• The dropdown logic was updated to load bunks reliably.

This fix restores confidence in managing default assignments. Users can now edit and save bunk details without delays, keeping the assignment process fast and accurate.

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Worksite Users - Incorrect Date Handling in the Occupancy Report in Workbook Download
Accurate occupancy data is vital for planning and compliance. When the Occupancy Report in the Workbook included passengers arriving the following day, users had to manually adjust dates or download individual reports, adding unnecessary steps and risk of errors.

What was happening:

• Workbook version of the report pulled next-day arrivals instead of the selected date.

What was fixed:

• Report logic corrected to use the proper date consistently.

Worksite users can now download Occupancy Reports with confidence, knowing the data reflects the correct day without extra clicks or manual fixes.

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Worksite Users - Arrival Sheet Download Failing When Selecting Passengers
Arrival Sheets help Worksite teams prepare for incoming passengers. If the user attempted to download the Arrival Sheets by selecting specific passengers, the download would fail on occasion based on the time filtered on the page.

What was happening:

• If the page’s time filter was past the passenger’s arrival time, the download would not work.

What was fixed:

• Logic updated to ensure Arrival Sheets download correctly from both areas.

This fix guarantees that Arrival Sheets can be printed reliably from any workflow, reducing delays and improving readiness for passenger arrivals.

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Worksite Users - Daily Arrivals/Departures List Not Including Selected End Date
The Daily Arrivals/Departures List report is a key tool for tracking movement. This report can be downloaded two different ways, via the single Worksheet, or by including it in the Workbook. Users reported that the Worksheet version was not accurately capturing the End Date that they had selected, but rather, the report would end the day prior.

What was happening:

• Worksheet version of the export excluded trips for the selected End Date, showing only prior dates.

What was fixed:

• Logic corrected to include all trips for the selected range.

With this fix, users can generate complete reports without missing data, ensuring accurate planning and communication across teams.

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Base Personnel - Printing Issues with the New Version of the Boarding Pass
The updated boarding passes introduced new features like trip details, origin/destination, call sign, and icons for first-time flyers, drug screening, baggage screening, and medication declarations. However, issues arose where boarding passes did not print correctly for passengers checking in Red, and the Trip Time displayed in UTC instead of the local service port time zone. This caused confusion for both passengers and base employees.

What was happening:

• Boarding passes failed to identify Red check-in passengers.
• Trip Time displayed in UTC rather than local time.

What was fixed:

• Red check-in boarding passes now print the Non Compliance Notices.
• Trip Time was temporarily removed to ensure accuracy (planned to return in a future update).

Passengers and base teams can now rely on accurate boarding passes during check-in, improving clarity and reducing delays at kiosks.

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HPA Users - Drug Screening and HPA Workflow Issues Post UTC Updates
Drug screening workflows are critical for compliance and safety. After UTC updates, users reported slow load times on the Drug Screening Management page, errors when scanning passengers in/out on handheld devices, and incorrect passenger statuses on FIDS boards. These issues disrupted base operations and screening processes.

What was happening:

• Drug Screening page loaded extremely slowly.
• Scanning passengers triggered errors.
• FIDS boards displayed incorrect statuses.

What was fixed:

• Page performance improved significantly.
• Scanning logic corrected for all tenants, including those without drug screening workflows.
• FIDS boards now display accurate passenger statuses.

This fix restores smooth workflows for drug screening and HPA processes, ensuring compliance and operational efficiency at service ports.

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Mobile App Tenants - Push Notifications and Email Notifications Not Sending
Mobile app customers rely on push and email notifications to keep passengers informed about trip details. Recently, both features stopped working, leaving tenants unable to communicate critical updates. Tenants attempting to send push notifications to passengers via the Mobile Notifications page would receive an error and the message was unable to be sent. During troubleshooting and discovery, it was noticed that the new email notification feature was also broken and not sending passengers the emails for their trips.

What was happening:

• Push notifications failed to send to mobile devices.
• Email notifications were not delivered to passengers.

What was fixed:

• Code updated to restore both push and email notification functionality.

Tenants can now confidently use these communication tools to keep passengers informed and reduce uncertainty around trip details.

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OSK Users - Offshore Kiosk Check-In Feature Throwing Multiple Errors
Offshore Kiosks allow passengers to check in or out upon their arrival or departure. When passengers who arrive select to Check-In, they are presented with their Arrival Information and can chose to email themselves their Arrival Sheets. A bug was reported with the Check-In feature where multiple error messages would appear and the Arrival Sheets could not be emailed. This made the process time-consuming and frustrating.

What was happening:

• Multiple error messages appeared during check-in.
• Check-In feature was disabled at most kiosks.

What was fixed:

• Script errors resolved, restoring functionality.

During the recent months, most locations with an offshore kiosk had their Check-In function disabled. Locations that are interested in re-enabling the Check-In feature for kiosks should reach out to the Helipass support team!

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Helipass Users - Reports Failing Due to Specific Time Zones and UTC Conversions
Accurate reporting is essential for planning and compliance. After UTC updates, some time zones caused report generation to fail due to naming and conversion issues, impacting a small group of users that had profiles set to those affected time zones.

What was happening:

• Reports failed to generate for users in specific time zones.

What was fixed:

• Logic corrected to handle all time zones consistently.

Reports now generate correctly for all users, regardless of time zone settings, ensuring reliable access to critical data.

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Helipass Users - POB Reports on the Custom Reporting Page Failing Due to UTC Conversions
Forecasted POB reports help teams plan personnel assignments. After the UTC updates and Daylight Savings changes, some locations experienced errors downloading these reports, creating gaps in planning. The issue only appeared for a handful of locations that had applied movements in a small time window on the day the time changed for Daylight Savings Time.

What was happening:

• Reports failed for certain locations during time changes.

What was fixed:

• Logic updated to handle time zone and DST changes correctly.

All tenants can now download accurate forecasted POB reports, even during time zone transitions.

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Manifest Users - Planned Departure Date Picker in the Edit Trip Modal Not Opening After Save
Manifest users often adjust trip details in the Edit/Actuals modal. A bug prevented the Planned Departure Time picker from reopening after saving changes, forcing users to close and reopen the modal for additional edits.

What was happening:

• Date picker failed to reopen after saving.

What was fixed:

• Logic corrected to allow repeated access to the date picker.

Users can now make multiple edits without unnecessary steps, improving efficiency in trip management.

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Cargo Approver Users - Approve and Deny Cargo Buttons Not Displaying Properly
Cargo approval workflows depend on visible Approve/Deny buttons. These buttons were incorrectly tied to unrelated settings, causing them to disappear when certain configurations were active.

What was happening:

• Buttons failed to display if other cargo settings were not enabled.

What was fixed:

• Buttons now correctly tied to the Cargo Approval setting.

Cargo approvers can now approve or deny items without confusion, ensuring compliance with tenant workflows.

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Schedule View Users - Create and Edit Events on the Schedule Not Being Audited
Audit logs provide transparency for scheduling changes. For a few weeks after October 21st, detailed logs for event edits were missing, leaving only baseline entries and reducing visibility into historical actions.

What was happening:

• Detailed audit logs were not recorded for event edits.

What was fixed:

• Logging restored for all Schedule View actions.

Audit logs now provide complete visibility into scheduling changes, supporting accountability and compliance.

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