Helipass has reached the final phase of its transition to Microsoft Entra, introducing a new and more secure login experience for all users. Over the past several months, multiple updates have been implemented to prepare for this change—including email validation, duplicate account cleanup, password migration, and account synchronization into the Entra system. These foundational updates ensured users were ready for a seamless transition into the new authentication platform.

The new Entra sign-in process has already been released to the Australia region and demo environment, with rollout now expanding to the Americas. Users will begin seeing a new login experience that redirects them to the Entra portal instead of the traditional Helipass Gateway.

What's new?

• New login page that redirects users to the Microsoft Entra portal
• Users now log in using email address + password (usernames are no longer supported)
• Passwords for recently active users have already been migrated
• Users who did not log in during migration can reset their password via Entra
• SSO users (Apple, Google, etc.) are unaffected and can continue as normal

Why it matters?

This transition represents a major step forward in security, reliability, and scalability. Microsoft Entra provides enterprise-grade authentication, improving protection against unauthorized access while simplifying the login experience. By standardizing login credentials around email addresses, Helipass also reduces confusion and aligns with modern identity management practices.

As rollout continues, users should expect a smoother and more secure login experience. If any issues arise, Helipass Support is available to assist during the transition.

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Improved Row Visibility & Layout on Schedule View
The Schedule View is one of the most heavily used tools for managing personnel and events, and Helipass has introduced a series of visual enhancements to improve usability. These updates focus on making the gantt easier to read and navigate, especially when working with large amounts of scheduling data across multiple days and locations.

What's new?

• Alternating row colors now have stronger contrast and extend across the full width of the gantt
• Updated shift colors to better stand out against darker backgrounds
• Events now display as partial-day blocks on arrival/departure days instead of full-day spans
• Increased width for the Activity column to show more detail at a glance
• Additional minor UI tweaks for improved clarity

Why it matters?

These improvements make it significantly easier for users to scan schedules, identify key information, and navigate both vertically and horizontally across the gantt. By reducing visual clutter and improving contrast, users can work more efficiently and with fewer mistakes—especially in busy scheduling environments.

This is just the beginning of improvements to the Schedule View, with more enhancements planned to further optimize usability and performance.

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Ability to Sort Schedule by Event Dates
Helipass has introduced a new sorting option on the Schedule View gantt that allows users to organize rows based on Event Dates. Previously, users had to manually interpret which passengers were currently on board versus those scheduled to arrive.

What's new?

• New sorting option to organize rows by arrival/event dates
• Displays active (onboard) passengers first, followed by upcoming arrivals
• Automatically organizes data in a logical, time-based flow

Why it matters?

This feature removes guesswork and helps users prioritize what matters most. By clearly separating current personnel from future arrivals, teams can make faster, more informed decisions and maintain better situational awareness.

Sorting by event dates ensures that the most relevant information is always front and center on the Schedule View.

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Ability to Filter the Gantt Now Includes Option for Including/Excluding Blanks
Filtering on the Schedule View is essential for narrowing down large datasets, but previously, blank values were always excluded when filters were applied. This limitation made it difficult for users to identify incomplete or missing data.

What's new?

• Users can now choose to include or exclude blank values in filters
• Ability to filter specifically for blank fields (e.g., missing projects or positions)
• Greater control over how filtered data is displayed

Why it matters?

This update gives users full control over their data views. Whether the goal is to clean up missing information, focus on populated records, or maintain visibility of incomplete entries, users can now tailor filters to match their workflow.

Filtering is now more flexible and powerful, helping users manage schedules with greater precision.

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Removal of Prompt to Update Request Deliver By Date when Changing Event Dates
When adjusting events linked to travel requests, users were previously prompted to update the Deliver By date of the associated request. While intended to keep data aligned, this often caused unintended changes that affected multiple passengers tied to the same request.

What's new?

• The confirmation prompt to update Deliver By date has been removed
• Adjusting event dates no longer impacts the underlying request automatically
• Eliminates unintended updates across shared reservations

Why it matters?

This change removes a major source of confusion and prevents accidental modifications to shared requests. Users can now safely adjust event dates without worrying about unintentionally impacting other passengers’ reservations.

By removing this prompt, Helipass streamlines workflows and ensures changes behave in a more predictable and user-friendly way.

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Mobile App Platform Updated to Work with Newer Versions of Android Software
Helipass has released an important update to the Passenger Mobile App to address compatibility issues affecting users on newer Android devices. Due to recent changes in Android platform requirements, some passengers were unable to locate or download the app from the Google Play Store. This created gaps in access, particularly for users on the latest Android versions.

To resolve this, the Helipass team has completed a major update to the underlying mobile app platform, bringing it in line with current Android standards and restoring availability for affected users.

What's new?

• App updated to support newer Android operating system requirements
• Passengers can now find and download the app on supported Android devices
• Minor UI updates for a cleaner, more modern look and feel
• Apple/iOS update is still in progress and will be released at a later time

Why it matters?

This update restores access for a segment of users who were previously unable to install the mobile app, ensuring that more passengers can take advantage of mobile tools like notifications, trip visibility, and communication features. Keeping the app aligned with platform requirements also prevents future disruptions and improves long-term reliability.

With Android compatibility restored and visual enhancements introduced, the Helipass mobile app is now more accessible and user-friendly for passengers on modern devices.

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Travel Portal Integration with 3rd Party Trip Data (In Progress)
Helipass has begun development on a new integration within the Travel Portal to connect with a third-party system responsible for managing passenger transportation via ground vehicles. This initiative focuses on bringing externally created trip data directly into Helipass, creating a more connected and comprehensive travel management experience.

While this project is still in its early stages, significant groundwork is being laid to support seamless data exchange between systems.

What's new?

• Initial development underway to integrate with a third-party transportation system
• Backend work in progress to support:
  • Database structure updates
  • API connectivity
  • Supporting tools for data handling and display
• Focus on surfacing externally managed trips within Helipass

Why it matters?

This integration opens the door for a more unified travel experience by bringing together different modes of transportation into a single platform. For Travel Portal users, this means improved visibility into passenger movement beyond just air travel, reducing the need to track information across multiple systems.

Although still in development, this integration represents an exciting step toward expanding Helipass capabilities and delivering a more connected travel management solution.

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First Time Flyer Users - Passengers Without Trip Reservations Causing Issues Check-In
Helipass supports workflows where passengers can check in at a service port without having a pre-existing trip reservation. However, after the FTF updates, a bug was introduced that caused check-in failures in these scenarios. The system attempted to evaluate First Time Flyer status but could not complete the process without a linked reservation.

What was happening?

• Passengers without reservations encountered errors during check-in
• The system failed when trying to evaluate FTF status without reservation data
• Check-in process could not be completed

What was fixed?

• FTF evaluation logic was updated to handle non-reservation check-ins properly
• Passengers can now check in successfully regardless of reservation status

Passengers without trip reservations can now complete check-in without issue, restoring flexibility for tenants that support this workflow.

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HPA Users - Bag Tags with Barcodes Being Cut Off By Printers Not Scanning On HPA Devices
Bag tags are essential for tracking passenger baggage through HPA workflows, and barcode readability is critical for scanning and processing. Some locations reported intermittent issues where printers became slightly misaligned, causing bar codes to be cut off and unreadable.

What was happening?

• Barcode sections were occasionally cut off during printing
• Misaligned printers caused truncated or unreadable barcodes
• Scanning issues occurred with HPA devices as a result

What was fixed?

• Barcode orientation was changed from horizontal to vertical on bag tags
• This ensures barcodes remain scannable even if the print alignment is off

With this update, bag tags are more resilient to printer alignment issues, helping ensure smooth scanning and uninterrupted operations at the base.

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