One of the most important pieces of this update relies on each user's profile having the correct Time Zone set. While most users select their time zone during registration, our data shows that many accounts still have inaccurate or unlikely time zones configured—which could result in incorrect UTC conversions once the enhancements roll out.

What You Can Do Now

Take a moment to verify your Time Zone setting by following these quick steps:

1. Log into Helipass
2. Click your name at the top right of the page
3. Select "View Profile"

 4.    Check your Time Zone

 5.    If needed, use the dropdown to select the correct one, then click Update Profile

As part of the major expansion and transition to the new PHI Houma terminal, the Helipass team has continued its commitment to delivering a unified, seamless check-in and travel experience for all customers flying out of the facility. A key objective throughout this project has been to ensure consistency and reliability across all kiosk stations, regardless of the customer tenant or the device being used. This was especially important given the upgrade to new kiosk hardware, which introduced modernized interfaces and improved performance.

In the past month, Helipass has pushed out a final wave of updates and fixes to ensure the new terminal is fully equipped to handle its increased traffic and diverse tenant needs. These updates focused on expanding capacity, improving kiosk reliability, and resolving tenant-specific issues to support a consistent user experience across the board. Below is a list of areas the developers touched to sure up this roll out.

Additional Briefing Rooms Added (Houma HPA Customers)

To accommodate the larger footprint and increased number of passengers at the new terminal, Helipass added support for more Briefing Rooms within the system. This ensures that each flight group can be assigned a designated space for pre-flight orientation, helping to streamline passenger flow.

Kiosk Printer Queue Reliability Improvements (New Kiosk Printers)

Updates were made to the kiosk printer logic to resolve issues with print queue jams that occasionally occurred during high-volume check-in periods. These fixes ensure that boarding passes and baggage tags print consistently and without delay.

BP Tenant Upgraded to Core Kiosk Version (Multi Tenant)

The BP customer has been successfully migrated to the Core Kiosk version, which allows their check-in stations to be launched from the multi-launcher environment. This unifies the kiosk experience across tenants and simplifies support and deployment.

BP Workflow Updated to Require TWIC and place it at the Start of the Check-In

The BP kiosk workflow has been updated to require TWIC validation at the beginning of the check-in process. This change brings the workflow into alignment with the customer's compliance requirements and ensures early validation before proceeding through the rest of the kiosk flow.

With the final touches in place, we’re excited to announce the official merger all tenants at the new PHI Houma terminal, which took place at the end of March. This milestone marks the successful culmination of months of hard work, collaboration, and innovation. While the major development work is now complete, Helipass remains fully committed to supporting terminal operations — continuously monitoring performance, gathering feedback, and making adjustments where needed to ensure a smooth and reliable experience for all users moving forward.

Helipass is excited to announce the successful progress of on boarding our newest customer in the Australia region. This implementation has been in the works for quite some time, and we’ve officially reached the completion of several Phase 1 milestones in the past month. With many more enhancements on the roadmap for Phases 2 and 3, this marks a major step forward in supporting our growing international customer base.

With these foundational features in place, passenger registration has officially begun in the region!

Here’s a quick breakdown of what’s been completed so far:

• Support the DD/MM/YYYY Format

Advanced Setting to update the system to display dates in the DD/MM/YYYY format as opposed to the MM/DD/YYYY has been added. Currently, this change to the date format will be seen on the Personnel Page and modals associated with passenger profiles.

• MSIC Identification Card Support
• Added support for MSIC (Maritime Security Identification Card) details on both the web profile and kiosk check-in, ensuring compliance with Australian maritime and aviation security regulations.
• Compliance Courses Populated
• The necessary training courses have been loaded into the tenant’s environment, enabling tracking of compliance and training history for all personnel.
• Pre-filled Companies and Passenger Records
• To streamline the go-live process, the tenant's environment has been pre-populated with known companies and associated passenger profiles, reducing the administrative burden during roll out.
• Single Sign-On Integration Complete
• Successfully configured and tested SSO (Single Sign-On) for the tenant, allowing users to seamlessly access Helipass using their internal login credentials.

We’re excited to see passengers beginning to register and use the platform, and we’ll continue to share updates as more functionality goes live during the next phases of the project.

Worksite Users - Users can once again use the "Reset To Last Know" button to reset passenger's preset assignments in the Arrival Presets area

Worksite users reported an issue where the "Reset To Last Known" button in the Arrival Presets area was failing, resulting in an error on the page. This required users to refresh the page and manually re-enter passenger assignments.

The development team has now resolved the issue, and Worksite users can once again successfully populate arriving passengers' Preset Assignments using the "Reset To Last Known" button without encountering errors.

Worksite Users - Arrival Sheets for passengers needing orientation for a location using the new Orientation Date feature now displaying the correct status

Worksite locations utilizing the new Orientation Date feature reported an issue where passengers were not being flagged correctly for requiring orientation. The issue occurred when a passenger had previously traveled to the location within the orientation requirements window but had not actually completed the orientation on prior trips. As a result, the Arrival Sheet incorrectly printed that they did not need orientation, even though they had never successfully completed it.

With the fix now in place, passengers will be accurately flagged if they still require orientation, ensuring Worksite personnel have the correct information at check-in.

HPA Users - Improved query for HPA users to see faster loading times when scanning baggage throughout the system

A recent enhancement has been made to improve the performance of HPA devices during the baggage scanning process at the Service Port.

It had been reported that in specific scenarios, HPA devices experienced slow load times when attempting to scan and retrieve baggage data. Upon investigation, the issue was traced back to a large and inefficient database query being executed during the scan process, which slowed down the response time and affected the overall user experience.

The Helipass development team has since optimized the query logic—streamlining how the system searches for and retrieves bag data. This update has resulted in faster and more responsive scans, especially in the areas where the issue was most noticeable.

These improvements are part of our continued efforts to ensure that operations at the Service Port remain smooth, efficient, and reliable for all personnel.