February/March 2024 Update

System Updates

Flight Planning Users - We're thrilled to announce the release of the first phase of our highly anticipated Helipass Flight Planning module! This new tool is designed to revolutionize the way our customers manage aircraft parameters and track weights and balances for their manifests.

With the introduction of the Aircraft Configuration page, users now have a powerful new tool at their disposal. This page allows users to enter various aircraft configurations and associate them with specific call signs. Users can capture critical information such as aircraft weights, maximum allowed weights, center of gravity values, pilot and cargo arms, minimum landing fuel, and more.

This release marks the beginning of a new era in flight planning efficiency and safety. With phase 1 completed, we're excited to announce that we will soon begin working on phase 2. In phase 2, we will integrate aircraft configurations with the trip manifests created in the system. This integration will empower pilots and dispatchers to calculate weight and balance more efficiently, ensuring safe and efficient journeys.

Manifest Users - A new feature has been added to Request that provides greater control over request management within our platform. We've implemented the ability to manually lock requests, preventing users from making edits once locked.

This feature empowers dispatchers to maintain control over their requests, particularly during critical phases such as flight planning. Dispatchers can now lock requests to prevent logistic coordinators from making edits while they build out flights for the day.

With proper permissions, users have the flexibility to lock and unlock requests as needed. This ensures that edits are not made too close to the execution of trips, allowing for efficient planning and timely execution of movements.

Manifest Users - As part of our ongoing efforts to provide more context and clarity to passengers and users, we've enhanced the feature related to the maximum allowed bag weight for passengers during their kiosk check-in.

Now, when a passenger reaches the maximum bag weight limit set by the tenant, a more descriptive message prompt will be displayed on the modal during check-in. This prompt provides additional information about the bag weight and total bag weights at that time.

This enhancement empowers kiosk administrators with valuable context when making decisions regarding bag weighing, allowing them to make informed decisions such as restarting bag weighing, reweighing a specific bag, or overriding the limit.

We believe that this enhanced feature will improve the check-in experience for both administrators and passengers, ensuring smoother operations and better adherence to bag weight limits.

Manifest Users - Bag tags have recently received an update that aims to improve the efficiency of baggage handling for both passengers and base logistic support teams. With our latest enhancement, passengers' bag tags will now include the passenger's trip name right below the passenger's destination.

This enhancement provides a crucial piece of information that allows passengers and base logistic support teams to quickly and easily identify the specific trip to which the bag belongs. Now, instead of solely relying on the bag's end destination, users can instantly recognize the trip associated with each bag.

We believe that this enhancement will help to streamline the baggage handling processes, reduce errors, and improve overall efficiency for both passengers and base logistic support teams.

Manifest Users - A new update has been made to the Cargo Check-in tile on the Trips page in an effort to improve the efficiency of cargo management during trip planning. With our latest update, the Cargo Check-In ID will now be surfaced directly on the cargo tile in the planning panel on the trips page.

This enhancement provides a convenient way for teams building out trip manifests to quickly identify specific cargo items by referencing their unique Check-In IDs. Now, when planning trips and managing cargo, users can easily locate and select the appropriate cargo items based on their Check-In IDs.

We believe that this enhancement will streamline cargo management processes, reduce errors, and improve overall efficiency for teams involved in trip planning and execution.

Manifest Users - Requiring cost codes when managing trip passengers has recently seen an enhancement aiming at improving cost code management for manifested passengers. Previously, users could remove cost codes from passengers who had already been manifested on trips, even though the require cost code setting was being enforced. This opened up the potential of inconsistencies in reporting and billing.

To address this issue, the Helipass team has enhanced the feature to prevent the removal of cost codes for passengers who are already on a trip manifest. Now, instead of being able to remove a passenger's cost code, it can only be swapped in the place of another cost code.

This enhancement ensures greater accuracy and consistency in cost code management, reducing the risk of errors and discrepancies in reporting. It also provides users with better control over cost code assignments for manifested passengers, helping to streamline operations and ensure compliance with billing requirements.

System Users - Based on user feedback and concerns regarding accidental deletions, we have made enhancements to the functionality of the User Page.

Previously, users reported that the User Page was not as intuitive as needed, and there was a risk of accidentally deleting all users from their Helipass tenant. We understand the importance of smooth and continuous operations, and deleting all users poses a significant risk to this.

To address these concerns, we have re-evaluated how the select all and delete functionality works on the user page. As a result, we have removed the ability to select all users and delete them in one action. This change aims to reduce the likelihood of accidental deletions and improve the overall user experience.

We believe that this enhancement will provide greater peace of mind to administrators and users alike, ensuring that user management processes are more secure and intuitive moving forward.

Bug Fixes

POB Users - Users reported issues they encountered when editing passengers in the crew modal. The issue being reported was that on occasion, the delete button next to each passenger in the crew would get cut off. This prevented the user from removing passengers already on the crew when changes occurred.

This issue arose after the release of a feature allowing positions to be added to crew members. While the enhancement was intended to improve functionality, it inadvertently caused the delete button accessibility issue.

We're pleased to inform you that our development team has swiftly addressed this issue. With the bug fix in place, the create crew modal now provides the appropriate formatting to ensure that the delete button is always accessible, regardless of screen size or resolution.

POB Users - Worksite users reporting issues when attempting to add crew members to existing requests when the request already had passengers and/or cargo items on them. The drop-down list for selecting requests did not properly display requests that already had passengers or cargo items on them, causing frustration and inefficiencies in the process.

To address this issue, the Helipass team has made enhancements to ensure that all requests associated with the crew's work location for that day will appear in the drop-down list. This improvement allows users to easily select the relevant request for crew members, regardless of whether items are already present on the request.

When attempting to add crew members to an existing request from the Crew Management page, users should now see all request that share the worksite location of the crew, as well as any request that are empty. This will provide users with the proper experience to effectively manage their crews and request.

POB Users - We're pleased to announce an important bug fix that improves the accuracy of the Occupancy Report within our Worksite page. Previously, users were reporting issues they had encountered when manually departing passengers from a Worksite location. When these passengers where manually departed, they were showing up incorrectly as "Unassigned" on the Occupancy Report downloaded from the location's POB page.

Now, passengers who depart a POB location by means other than a manifested trip in the Helipass system will be correctly identified as departed on the occupancy report. The report now identifies passengers based on their actual departure date/time, rather than solely by their trip reservations.

This bug fix will provide users with more accurate and actionable occupancy data, improving overall operations and decision-making.

Schedule View Users - Some users may have encountered an issue when creating recurring events, specifically when multiple events were being created for a passenger. The first event of the series was not properly populating on the schedule, causing confusion and inconvenience.

We're pleased to announce that the bug has been identified and successfully resolved. Now, all events that are part of a series are creating properly on the schedule, providing you with the accuracy and reliability you expect.

Schedule View Users - Schedule View users were experiencing difficulty accessing the menu for events that overlapped with vacation or training events on the schedule. If the passenger's vacation/training event completely overlapped their scheduled event, the user was unable to right click and open up the menu options.

We're pleased to announce that the bug has been successfully resolved. Now, users can seamlessly access the right-click menu for any event displayed on the Gantt chart, regardless of overlapping vacation or training events.

Schedule View Users - Schedule View users reported that they were encountering issues swapping passengers from the Personnel Event List modal. When attempting to swap the scheduled events from one passenger to another, the Schedule View page was failing to properly switch them to the new passenger.

We're excited to announce that the bug has been successfully resolved. Now, passengers can be swapped on existing events from the Personnel Event List modal, and the changes are reflected as expected.

Schedule View Users - We're excited to announce an important update that enhances the event creation process on our Schedule View page. Previously, users may have encountered an issue where they could unintentionally create multiple events by repeatedly clicking the Save button. This issue occurred at a higher rate when the internet connection speeds were low and users were unsure if their command registered.

We're pleased to inform you that we've implemented a solution to prevent accidental duplicate event creation. Now, when users click the Save button to create an event, the text inside the button will change to "Saving" and the button will become disabled until the event is successfully saved.

This enhancement ensures that users have a clear indication that their command has been received and prevents unintentional duplicate event creation. We believe that this improvement will streamline the event creation process and provide users with a smoother and more intuitive experience on our platform.

System Users - Some users may have experienced issues where certain buttons and functions were not working correctly, and sometimes, not even appearing on the page.

The development team identified the issue was being caused by a failed race condition during the page loaded in certain areas of the website. The race condition was being seen more frequently when the user was working at slower internet speeds.

We're pleased to announce that the race condition has been successfully resolved. The pages that were experiencing this issue should no longer load incorrectly and all functionality should be available as your User Profile is assigned.

Heliport Automation (HPA) Users - HPA users have reported issues with our Flight Information Display System (FIDS) display board, which is a critical tool for subscribers of Heliport Automation. These users have reported that the FIDS board is not refreshing properly, resulting in a white screen in the morning.

To resolve this issue, the Helipass team has made updates to the refresh process for the FIDS board. These updates are aimed at preventing the occurrence of the white screen and ensuring smooth operation of the display board throughout the day.

Did you know?!

How to reopening browser tabs after accidentally closing them out!

Have you ever accidentally closed a tab in your web browser and wish you could reopen it quickly? What about closing the entire browser window, losing multiple tabs? Of course you have!

To quickly get the browser tab(s) to open back up, simply press "Control + Shift + T" at the same time to open them back up! If you still have the browser window open, pressing "Control + Shift + T" will open up the last window that was closed. Pressing it again and again will continue to open up the window closed prior to that one to open up. If you closed out the entire browser, simply open back up the browser and hit "Control + Shift + T" and all tabs that were present when the browser was closed will pop right back up!

Check out other Did you know?! topics you may have missed here!

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