Worksite Users - Customizable orientation date range can be configured for individual Worksite locations

Helipass has introduced a new method for tracking passenger orientation to offer Worksite users more flexibility. Traditionally, a 6-month automatic orientation flag has been used, requiring passengers to undergo orientation if they have never completed it at a location or if more than six months have passed since their last stay. However, since not all locations follow this six-month requirement, Helipass now allows for a custom date range to be set for orientation tracking.

With this new feature, tenant admins can define the orientation validity period on the Location page. Locations opting to override the default method can set a specific date range, which will be used to determine orientation requirements for arriving passengers. A new orientation date column is also available for updating passengers’ orientation dates upon completion, and both the Arrival Sheets and Arrival List reports will flag passengers based on the customized date range.

This enhancement gives Worksite teams greater control over orientation tracking and management. For those locations that do not select this new method, the standard six-month orientation auto-flag will continue to apply.

FIDS Users - New Arrival FIDS Board display available to show return trips and their arrival information

Helipass has introduced a new Arrival FIDS (Flight Information Display System) board, designed to provide base personnel with a comprehensive view of all trips scheduled to return to the Service Port. This tool displays trips arriving soon, with key details like expected arrival times, vehicle transport numbers, trip statuses, and inbound passenger counts, allowing staff to be fully prepared for each arrival.

The new Arrival FIDS board adds valuable visibility and coordination for Service Port teams, enhancing the efficiency and safety of operations. With this centralized resource, all stakeholders at the base can stay informed and ready for each arrival.

FIDS Users - FIDS will now open in a new tab when opened from the web

For users monitoring FIDS boards (Flight Information Display Systems) at their service ports, Helipass has introduced a convenient update. Now, when opening a FIDS board, it automatically launches in a new browser tab, allowing users to keep their current Helipass page open.

This enhancement provides a smoother experience by eliminating the need to navigate back to the Helipass system or open a new tab manually. Users can now efficiently monitor trips while maintaining their place within the platform, saving time and improving workflow.

Manifest Users - Overall trip notes can now be included on the printed manifest

Helipass has added a valuable feature enhancement to the printed manifest, improving communication between dispatchers and pilots. Previously, only individual leg-level notes were included on printed manifests. Now, users can also include overall trip-level notes to provide additional context and instructions for each trip.

When printing the manifest from the Plan page, users will see a print options modal with the new “Show Trip Notes” checkbox. Selecting this option adds a section at the top of the Manifest Summary page for the overall trip notes. This update provides a streamlined way for dispatchers to share key trip-level information with pilots, enhancing trip coordination and clarity.

Manifest Users - Filter to hide inactive locations added to the Location Management page

Managing active and inactive locations just got easier with a new filter enhancement on the Location management page. Previously, all locations—active and inactive—appeared together, making it challenging to distinguish between them. Now, users can filter locations based on their active status to streamline location management.

Simply open the filter menu next to the search bar, scroll to the new "Inactive Location Filter" section, and select whether to hide or only show inactive locations. Once applied, this filter provides a clearer view, and users can choose to save their filter preference by clicking “Save As Defaults.” This update makes it simpler to organize and manage locations as needed.

Worksite Users - Lifeboat Tag assignments for passengers now being included on Worksite reports

Helipass has introduced a major enhancement to its Lifeboat Tag tracking feature, providing more comprehensive visibility and reporting options for Worksite users. This feature, which was initially launched to enable Worksite locations to assign unique Lifeboat Tags to POB (Persons on Board) passengers, now includes seamless integration across multiple operational reports.

Lifeboat Tags assigned to passengers are now visible on the Arrival Sheets, Arrival Lists, POB Report, Muster Point and Abandon Station reports, and the Future POB Assignment reports. Users can also opt into sorting the Muster Point and Abandon Station sheets by Lifeboat Tag numbers. These additions give Worksite teams crucial real-time information on passenger lifeboat assignments, aiding in both daily operations and emergency preparedness. Additionally, for customers with integrated analytics systems, Lifeboat Tag data points are now accessible through the ETL Reporting API, allowing for synchronized data flow to platforms like PowerBI and ensuring full visibility for all stakeholders.

This enhancement to the Lifeboat Tag feature bolsters on-site safety management and provides a streamlined, accurate reporting experience tailored to meet operational and regulatory needs.

Manifest Users - Updates made to the Checkin/Red Reservation emails being sent to company contacts and subscribers

A recent update to Helipass introduces new controls over Red Reservation emails, making it easier for company contacts and subscribers to address passenger compliance issues proactively. Within the Advanced Settings page, customer tenant admins will now see two options under the Personnel section:

1. Show Only Sub-Statuses in Red Check-In/Reservation Emails: Enabling this option means that recipients will only see the passenger's overall sub-status regarding compliance, without a detailed list of all courses or requirements. This condensed view highlights only that compliance is required, streamlining communication and ensuring key issues are clearly visible without excessive detail.
2. Red Reservation Emails Include Operator Contact Name and Email: With this option checked, Red Reservation emails will now include the primary and secondary contact’s name and email for the location, as set in the Location Management page. This added detail provides recipients with the contact information needed to resolve compliance issues directly, facilitating more efficient resolution.

These enhancements aim to improve information flow, increase compliance awareness, and ultimately help passengers meet compliance requirements before arrival at the service port.

Manifest Users - Trip Name added to Passenger Boarding Pass printout

Helipass has introduced an enhancement to the boarding passes printed for passengers using Service Port Kiosks. Now, each printed boarding pass will display the name of the trip the passenger is manifested on, providing clear, immediate identification of their assigned trip. This addition is especially beneficial for passengers and base staff, as it allows quick confirmation of trip details at a glance. In cases where a passenger’s reservation is not tied to a specific trip during check-in, the trip name field on the boarding pass will be left blank.

This update enhances the check-in experience by improving clarity and efficiency for passengers and Service Port personnel alike.

Worksite Users - Reorder the Lifeboat Tag column on the Muster Point and Abandon Station worksheets

Helipass has refined the Lifeboat Tag display on the Muster Point and Abandon Station reports for Worksite locations using the Lifeboat Tag feature. Previously, these reports included both Primary and Alternate Lifeboat Tag (LBT) columns on the far right. Now, users will see a single Lifeboat Tag column—specifically, the Primary Day Lifeboat Tag—on the far left side of the report.

This streamlined design reduces the number of columns, making the reports more readable and efficient during emergency drills and roll calls. By focusing on the Primary Day Lifeboat Tag, users can quickly verify passenger assignments, enhancing clarity and response time in critical situations.

Worksite Users - Lifeboat Tags now sorting and included on the various Print Workbook files

Helipass has addressed an issue impacting the sorting of Lifeboat Tag numbers on Worksite reports. Users had previously reported that, despite selecting the "Sort By Lifeboat Tag" option, the Lifeboat Tags were not sorting correctly on the Muster Point and Abandon Station reports when downloading the files via the Print Workbook method. It was also noted that the Lifeboat Tag fields were missing from Distribution List files.

With this recent fix, Lifeboat Tags are now correctly sorted on all related reports and are included in the Distribution List files as expected. This enhancement ensures accurate, organized Lifeboat Tag information, supporting clearer and more reliable reporting for Worksite operations.

Worksite Users - The scroll bar is no longer covering information or buttons on the Planning Panel

Helipass recently resolved a reported bug on the Worksite page's Left Planning Panel. Previously, when a scroll bar appeared, some buttons and information on the panel were partially obscured, making them difficult to read and click accurately.

With the latest update, the scroll bar has been adjusted to ensure it no longer overlaps with buttons and text, making all items in the Left Planning Panel clearly visible and accessible. This improvement streamlines navigation and supports smoother planning operations for Worksite users.

Worksite Users - Passengers on trips to depart a location once again being calculated in the Lifeboat Counts and Occupancy report

Helipass has addressed a bug affecting the calculation of departing passengers within the system. Previously, passengers not directly linked to a departure reservation from the POB or those showing as departing on a trip without a direct link were excluded from departure counts in the Lifeboat tile and the occupancy report.

With the recent fix, any passenger on a trip scheduled to depart will now be correctly counted as a departure in both the Lifeboat Counts and Occupancy reports, regardless of whether they were directly added to the request or trip. This update restores accurate tracking of passenger departures for the day of the trip manifest, allowing users to manage lifeboat counts and occupancy reports without needing to input an estimated departure date.

Worksite Users - Duplicate no longer being created if Save is hit multiple times when entering rooms and bunks

Helipass has resolved a bug affecting the Living Quarter tab within the Asset Configuration modal on the Worksite page. Previously, if users saved their progress multiple times while entering room and bunk information, duplicate entries would appear, leading to potentially time-consuming cleanup.

With the new fix in place, users can save their work as they go without creating duplicates. This enhancement ensures a smoother, more efficient setup of rooms and bunks, allowing for accurate asset configuration without the hassle of removing unintended duplicates.

Worksite Users - Extra long phone numbers no longer preventing passengers from being added to the POB

Helipass has addressed an issue where passengers with extra-long phone numbers were unable to be applied to certain limits within the Worksite area and on POB reports. Previously, these extended phone numbers exceeded the character limits, preventing them from saving correctly.

With this fix, the character limit for phone numbers in these areas has been increased to accommodate a wider range of phone formats. Now, passengers with longer phone numbers can be managed seamlessly across Worksite functions and reporting, ensuring accurate profile details throughout the system.

No Access Users - Notes added to No Access passengers once again saving correctly

Helipass has resolved a bug affecting the No Access list, where notes added for Unregistered Passengers would not save properly. Previously, users reported that notes entered for these passengers would disappear upon saving, limiting the ability to retain important contextual details.

With this fix, users can now enter and save multiple notes for both unregistered and registered passengers on the No Access list, ensuring that all notes remain accessible for future reference. This improvement enhances security and continuity by preserving all relevant information in the No Access list.

Worksite Users - Error notifications no longer appearing when max seats on lifeboats are set over 100

Helipass has addressed a bug on the Worksite page where error messages would appear for any lifeboat with a capacity set over 100 seats. Even though lifeboats with capacities over 100 seats are supported in the system, users landing on the page would experience these distracting error notifications.

The development team has now resolved this issue, and Worksite users with lifeboats that have more than 100 seats assigned should no longer encounter these erroneous messages. This fix ensures smoother navigation and fewer interruptions for users managing larger lifeboat configurations.

Manifest Users - Passengers with web check-ins correctly linking to their reservation on the trip when added via the Check-In tile

Passengers checked in through the web are not being linked to their reservation on a trip

Helipass has resolved an issue affecting web check-in for passengers with Trip reservations. Previously, when passengers checked in via the web, the system would fail to link their check-in information to their existing Trip reservation profile, instead creating a new reservation entry. This resulted in duplicate entries on the manifest, causing unnecessary administrative work to manage them.

With this fix, passengers using web check-in will now be directly linked to their Trip reservation profile, ensuring their check-in details seamlessly update the correct reservation. This enhancement restores efficiency to the web check-in process, significantly reducing the need for manual intervention in handling duplicate manifest entries.

Worksite Users - Arrival Sheets by trip no longer including passengers going to other locations

Helipass has addressed an issue with the Arrival Sheet downloads on the Worksite page that affected users managing trips with multiple locations on the route. Previously, downloading the Arrival Sheet from the Left Planning Panel could mistakenly include passengers bound for other locations, leading to confusion as personnel from unrelated trips appeared on the sheet.

With this fix, Worksite users will now only see Arrival Sheets populated with passengers scheduled to arrive at their specific facility, eliminating unrelated arrivals. This enhancement helps maintain accuracy in tracking arriving personnel, ensuring clearer information flow and improving operational efficiency at each Worksite location.

Worksite Users - Core 6 month Orientation calculations now properly flagging passengers needing Orientation

After a recent feature enhancement to the Orientation flagging for Worksite passengers, an issue arose where the original 6-month flag was not functioning as expected. Instead of flagging only passengers who had not been to the facility in over six months, the system was incorrectly flagging all arriving passengers as needing orientation, irrespective of their last visit.

The Helipass team has now resolved this, restoring accurate flagging based on each passenger’s travel history. Both the original 6-month orientation flag and the new configurable orientation flag will now function as intended, allowing Worksite personnel to better manage orientation requirements and ensure only relevant passengers are flagged for orientation on the Arrival Sheets and Arrival Lists.

Worksite Users - Future POB Assignment report no longer breaking when Position Competencies are included

Helipass recently introduced a feature enhancement allowing users to include specific Position Competencies for Worksite passengers in the Future POB Assignment report. However, users found that the report wasn’t downloading correctly when a future date range was selected for Position Competencies, though it worked fine with past date ranges.

The Helipass team has now resolved this issue, enabling the Future POB Assignment report to download seamlessly whether the dates are set in the future or the past. This fix supports better operational forecasting by ensuring accurate visibility into upcoming competency expirations for Worksite passengers.

Worksite Users - Forecasted Bunk Report now displaying passenger names and double occupancy correctly

The recently introduced Forecasted Bunk Report in Helipass experienced issues when users opted to "Include Passenger Name," causing it to malfunction. Additionally, the report wasn't accurately forecasting bunk assignments into future dates.

With the latest fix, Worksite users can now run the Forecasted Bunk Report successfully, with passenger names displayed as expected. The report will also properly forecast future bunk assignments, marking any double occupied bunks in red for easy identification. This enhancement helps Worksite teams export accurate bunk assignments, effectively preventing scheduling conflicts and ensuring smooth operations.

System Users - Certain Search boxes no longer allowing text to be typed into them for filtering

An ongoing bug in the Helipass system has been causing difficulties for users attempting to use the Search/Filter boxes on two key pages. Specifically, the issue affects the location filter for setting up a trip's route on the Manifest page, as well as the passenger search function when scheduling events on the Schedule View page. Previously limited to certain browsers, this bug now appears to be affecting multiple browser types.

Currently, when building a route for a trip manifest, users are unable to type into the location search box, adding extra steps for users managing a large number of locations. As a temporary workaround, users can add frequently used locations to their “favorites” in their user profile, ensuring these locations appear at the top of the list and are more accessible.

The Helipass team is actively working to resolve this issue to restore full search/filter functionality across affected areas.