A reminder to all U.S.-based travelers: REAL ID enforcement goes into effect at all service port security checkpoints on May 7th, 2025. While this change does not affect the Helipass check-in workflow, passengers will be required to present a REAL ID-compliant form of identification to security staff before boarding. Acceptable forms include:

• A REAL ID state-issued driver’s license
• A U.S. Passport or Passport Card
• A Permanent Resident Card (Green Card)
• A TWIC (Transportation Worker Identification Credential)

Please ensure your travelers are prepared to avoid delays at the terminal.

SSE Users - New feature to identify passenger's Short Service Employees (SSE) status in the Passenger Profile

Helipass has introduced a new feature to help improve offshore safety and workforce planning—Short Service Employee (SSE) designation tracking. This enhancement allows tenants to designate whether a passenger is currently a short service employee, has graduated from the SSE program, or remains unassigned.

The SSE field helps Worksite planners ensure proper experience balance on crews and support a safer work environment by avoiding crews made up entirely of new personnel.

• SSE status is managed from the passenger's profile.
• Options include Yes (currently in SSE program), No (completed the program), and Unknown (default, must be updated before travel).
• Notes can also be added to document program details, such as start date, mentor, graduation notes, etc.

This is a proactive step toward safer, smarter workforce coordination. Additional compliance enforcement tied to this feature are coming soon!

If you would like to read up on this new feature, check out the User Guide here!

Worksite Users - Formatting updates made to the Abandon Station, Muster Point, and POB report downloads

To improve readability and consistency—especially in emergency response scenarios—Helipass has rolled out formatting updates across several critical Worksite reports. These changes aim to make the data more clear, better aligned, and easier to interpret under pressure. The updated reports include:

• Abandon Station Report
• Muster Point Report
• POB Report (in Distribution List Workbook)

Standardization Updates for Abandon Station & Muster Point Reports:

• Streamlined headers by removing redundant text (e.g., “Muster Point” or “Abandon Station” from facility name) and applying consistent font sizing
• Removed row numbering when Lifeboat Tag (LBT) assignments are in use and bolded the LBT assignment for emphasis
• Increased LBT column width to prevent wrapping of tag numbers
• Reduced column widths for Company, Room, and Bunk to prioritize more critical data
• Improved layout for reports that exclude weight to use space more effectively
• Increased font size on the Distribution List version to match the standard worksheet, ensuring clear readability during drills or real events

POB Report Distribution List Enhancements:

• Bolded Lifeboat Tag assignments now display directly next to each passenger’s name
• Removed non-critical columns to reduce clutter and highlight key info
• Trimmed the Company column width to prevent long company names from wrapping
• Reduced font size and expanded ICS Role column to better accommodate passengers with multiple roles

These updates reflect ongoing improvements to support real-world safety operations and ensure the most vital information is visible when it matters most.

Helipass Users -  Medical Screening question on kiosk automatically flagging passenger's carrying medication on the Arrival List export

A new question and workflow has been added to the kiosk check-in and web check-in experience for specific customers requiring medication declarations. During check-in, passengers are now prompted to indicate whether they are carrying medications, vitamins, supplements, or similar items on their upcoming trip. If a passenger selects Yes, this declaration will automatically be flagged on the Arrival List report for the Worksite, ensuring offshore medics are aware upon arrival.

This feature was also added to Web Check-Ins within the Helipass system. Check-in users managing passenger profiles will now see an option to mark medication declarations before completing the check-in process.

These updates help streamline communication with offshore medical personnel and improve visibility into onboard passenger needs.

TRF Users - Enhanced Visibility for Travel Requests that are Pending a BLM Approval

A new enhancement was released to the Travel Request Form (TRF) system to improve visibility into pending approvals. When ground transportation requests are submitted in Helipass, a BLM Approver is selected to review and approve the request. Previously, it was difficult for users to quickly locate requests still awaiting this approval.

With this update, TRF records now show a new status when the request is awaiting BLM approval, making it easier to identify items still pending action. Additionally, users can now filter the TRF page by request forms that Require BLM Approval, helping them locate still pending request that require BLM Approval still.

These improvements aim to reduce bottlenecks in the travel approval process and help teams move quickly from request to fulfillment.

TRF Users - New "Request More Info" button added to the TRF Page for direct communication with the Traveler to provide additional information 

A new enhancement has been released for the Travel Request Form (TRF) system to streamline communication and improve decision-making during the approval process. When travel requests are submitted, they often require review and approval from multiple stakeholders. If any approver or coordinator needs more information from the traveler to proceed, they can now request that information directly within the TRF page.

When a request for more information is made, the traveler will receive an email outlining the specific questions or details needed. The traveler can then respond directly within their original submission. Once a response is submitted, the TRF will re-enter the approval process to ensure that all required steps are followed.

This enhancement ensures that key travel decisions are informed by complete information while maintaining proper workflow controls—ultimately improving coordination, reducing delays, and increasing overall efficiency in the travel request process.

Cargo Users - Approval-Based Workflow Support Added to the Cargo Check-In process

Significant improvements have been made to the Helipass Cargo Management system to support more structured workflows. One of the most notable enhancements is the ability for tenant administrators to require cargo items to be pre-approved before they can be checked in through the Cargo Kiosk or Web Cargo Check-In tools.

If this new setting is enabled for a tenant, all cargo must first be requested and approved by the appropriate leadership before it can be received at the service port or added to a manifest. This ensures tighter controls over what cargo is being transported and allows for better planning and compliance with internal logistics protocols.

Additional cargo-related features have also been released—and more are on the way—to give tenants granular control over each phase of the cargo lifecycle. These enhancements are part of an ongoing initiative to offer customizable and robust cargo workflows, tailored to the operational needs of each Helipass customer.

Worksite Users - Formatting Improvements made to Worksheet Exports on the Worksite page

A recent formatting cleanup pass was completed for several key Worksite facility reports, including the Muster Point, Abandon Station, POB Report, and Distribution List worksheets. This initiative focused on improving readability, consistency, and space efficiency—all with the goal of enhancing usability during drills and actual emergency situations.

Some of the key formatting improvements across these reports include:

• Consistent headers and font styles across all reports
• Standardized bolding of the LBT and font sizing across each report for better readability
• Smaller column widths to improve layout and reduce page clutter
• Improved sorting logic, especially when sorting by Lifeboat Tags
• Text wrapping removed where unnecessary, with “...” added for overflow to keep rows clean
• More efficient space usage to help reduce overall paper use

These updates should make it easier for users to locate important information quickly and confidently during high-pressure moments, while also cutting down on the number of pages required to print these reports.

Helipass Users - Job Title Management page created for the Configuration of the systems Job Titles

Helipass has released a new Job Title Management page that allows tenant administrators to manage a master list of Job Titles used throughout the system. From this centralized page, Job Titles can be added, edited, activated, or deactivated based on the organization’s needs.

Once Job Titles are active in this new area, they will automatically populate in the Job Title dropdown menus within passenger profiles, making it easier to track and standardize job roles across your organization. These assigned Job Titles will also appear in various parts of the system, including Requests, Trip Manifests, and the Worksite POB List, improving visibility for personnel planning and coordination.

While passengers may occasionally take on roles outside of their primary job title, Worksite users can still assign appropriate Positions and ICS Roles to each individual as needed to reflect their responsibilities for that rotation.

As Helipass continues to roll out enhanced time zone support to better serve our international clients, it’s important that users ensure their profile time zone is set correctly. Future updates may adjust timestamps on reports and system activities based on a combination of location settings, device time, and user profile time zones. To avoid any confusion, we encourage all users to proactively review and update their time zone now.

To check or update your time zone:

• Click your name in the top right corner of the screen
• Select “View Profile”
• Review your Time Zone
• If needed, select the correct time zone and click “Update Profile”

Taking a few moments now helps ensure smooth performance when these upcoming changes are released.